Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
7.4/10
Very good
Rooms
7.5
Location
8.3
Service
7.8
Dining
6.5
Guest reviews
7.4/10
based on 6 reviews
3.5/5
based on 1369 reviews
7.6
7.6/10 based on 1497 reviews
#24 of 63 hotels in Cairns based on Tripadvisor
Robert
United Kingdom,
March
2024
7.6/10
The hotel offers a mix of positives and negatives. The rooms are spacious but with limited air conditioning control. The service is friendly, though some staff members may require more training. The location is excellent for exploring the city but might be a bit far for some activities. The dining experience is decent but might lack variety for the price. Overall, a place with potential but with room for improvement.
Rooms
7.0
The rooms were large by hotel standards, with various amenities, but the air conditioner control was challenging.
Service
8.0
The staff was lovely and tried their best to assist, though some may need more training.
Location
9.0
The location is great, within walking distance to attractions but might require a bit of driving for some activities.
Dining
6.0
The dining experience was acceptable, but the options could be more diverse for the price.
Facilities
The facilities provided were decent but could be enhanced for a better overall experience.
Rory
United Kingdom,
October
2023
6.2/10
I had a mixed experience at the hotel. The ocean view room was large and nicely furnished, offering tea and coffee facilities but missing herbal tea. The bed was very comfortable, but it fell short of what I would expect in an 'Executive Room. '
Rooms
7.0
The ocean view room was spacious and comfortable, with a nice bathroom and enjoyable ocean views.
Service
6.0
The service was a bit inconsistent. Some staff members were lovely and very helpful, making our honeymoon memorable, but on my departure day, some were not engaging and slightly rude.
Location
7.0
The location was convenient, providing a quiet stay with a lovely walk along the esplanade. However, the hotel lacks a lift, and during my stay, it was undergoing maintenance, affecting the overall experience.
Dining
5.0
The dining options, especially for breakfast, were limited and mostly catered to Asian customers. The price did not match the choices available, and the variety was lacking.
Facilities
6.0
The hotel lacked some facilities like an elevator and had limited dining choices, but it was clean and comfortable overall.
Rachel
United Kingdom,
September
2023
8.8/10
I had an amazing ocean view apartment that felt like a million dollars, even though the bathroom looked a bit tired. The room was clean, comfortable, and provided great value for the money. The hotel staff were extremely helpful and friendly, ensuring a wonderful stay, though we had to switch rooms. The location was the best, offering a quiet waterfront experience close to all the restaurants. The dining experience was delicious and reasonably priced, making it worth every penny.
Rooms
8.0
The rooms were comfortable, clean, and good value for the money. The ocean view was spectacular.
Service
9.0
The staff took immediate action, showing extreme helpfulness and friendliness. They even moved us to another room to ensure our comfort.
Location
10.0
The hotel's location is the best, providing a quiet waterfront experience close to all the waterfront restaurants. It was protected from onshore winds and right in front of a major cycle way.
Dining
9.0
The dining experience was delicious and worth the price. The traditional regional homemade products were a highlight.
Facilities
8.0
The hotel had everything I needed for a comfortable stay.
John
United Kingdom,
August
2023
7.2/10
The hotel offers spacious rooms filled with natural light, ideal for families, although some upgrades are needed. The service was efficient and friendly, catering to various needs. The location is convenient for exploring, despite needing updates. The dining experience, while somewhat ordinary, has a few drawbacks. Overall, a mixed experience with great potential.
Rooms
7.0
The room was clean and roomy, perfect for a family of 5, but pillows were not thick enough. Some smell of water damage was noticeable.
Service
8.0
The staff were efficient, kind, and mostly friendly, although sometimes overwhelmed. Their assistance for seating preferences was appreciated.
Location
8.0
The hotel is conveniently located within walking distance of shops and restaurants, offering easy access to entertainment options.
Dining
6.0
The dining options were somewhat ordinary, with limited variety, and seemed aimed at specific preferences. The service was a bit understaffed during peak times.
Facilities
7.0
The facilities were adequate, but some areas could use updating to enhance the overall guest experience.
Jim
United States,
July
2023
7.0/10
My stay at the hotel was pleasant, with clean and comfortable rooms, although service was subpar. The location was convenient to some attractions but a bit out of the way from others. The dining options were satisfactory, and the facilities met basic needs.
Rooms
8.0
My room was clean and comfortable, and surprisingly soundproof from the outside noise.
Service
7.0
The staff quickly resolved issues and were helpful during my stay.
Location
7.0
The hotel provided a view of the ocean and was within easy walking distance to the Esplanade.
Dining
6.0
The hotel restaurant offered decent food, though not exceptional for the price.
Facilities
7.0
The facilities were basic but satisfactory for my needs.
Kenneth
United Kingdom,
July
2023
8.2/10
I had a fantastic stay at this hotel! The ocean view from my room was stunning, and the friendly staff made my experience even better. However, the balcony could use some cleaning to match the gorgeous view. The location was perfect, just a short walk to the heart of town and all the amenities. The dining was a bit overpriced for the average food quality, but overall, it was a great value for money.
Rooms
8.0
I loved my room with a good sea view that was really incredible. However, outside seating was lacking on the balcony, and the railing needed a good wipe down.
Service
9.0
The staff here were amazing, very welcoming, and helpful throughout my stay.
Location
9.0
The location was great, along the water front with safe walking paths to the town center. Everything I needed to see in Cairns was within walking distance.
Dining
7.0
The dining options were reasonable here, but the prices seemed a bit high for what you got.
Facilities
8.0
The facilities were good overall, but nothing exceptional stood out.
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